Jacob Drury

As a Software Engineer II on the Employee Lifecycle (ELC) team at Netchex, I played a pivotal role in maintaining and enhancing the on and off boarding features of the Netchex application. Here's an overview of my achievements and responsibilities:

Achievements:

• Led a successful migration project, transitioning a .NET Framework monolith to a scalable .NET 7 Microservice. Ensured performance and scalability with comprehensive unit and integration tests, increasing test coverage from 10% to 90%.

• Designed and implemented an automated onboarding task that streamlined the collection and import of Equal Employment Opportunity (EEO) information, simplifying processes for HR admins and reducing their workload.

• Developed a global payroll setting, enabling companies to enforce pre-noting for direct deposit accounts efficiently. Secured a significant client worth $500,000 per year.

• Elevated team efficiency by improving domain responsibilities mapping and documentation, ensuring clarity and alignment.

• Spearheaded the containerization of microservices and UI projects using Docker, enhancing local development workflows and facilitating seamless deployment.

Technologies used:

• .NET
• C#
• .NET Framework
• xUnit
• Moq
• Javascript
• Reactjs
• Angularjs
• Docker
• MSSQL
• .NET Minimal Api
• ASP.NET Core
• Azure DevOps
• Azure

• Designed and implemented a system to automate pending orders using nodejs which resulted in a reduction of $20k in staffing costs each month and greatly improved the customer’s experience.
• Worked closely with Product and Design to re-brand the entire dashboard our restaurant and internal employees use day to day.
• Developed and marinated a wide variety of services utilizing nodejs, reactjs and angularjs.

Technologies used:

• Javascript
• Golang
• PhP
• Reactjs
• Angularjs
• GitHub
• Jira
• Figma
• Slack

• Provide real-time technical support to our tech drivers and internal employees in over 200 slack/discord channels
• Responsible for identifying, reproducing, and reporting bugs to our engineering team.
• Wrote SOPs for bug ticket escalations and device troubleshooting.
• Developed multiple slack apps that streamline and automate other department’s processes.
• Handle all restaurants on and offboarding.

Technologies used:

• SiftScience
• PandaDoc
• Braintree
• HubSpot
• Meraki MDN
• Confluence
• Jira
• Google Suite
• Discord
• Slack

• Handle escalated issues from our Customers
• Oversee the daily activities of the Customer Support Team and ensure all tasks are being handled efficiently
• Directly manage a team of 12 Customer Support agents
• Design and implement daily task schedules for the Customer Support Team
• Implement new systems that improve the overall performance of the Customer Support Team

Technologies used:

• SiftScience
• PandaDoc
• Braintree
• HubSpot
• Zendesk
• Kustomer
• Ujet
• Google Suite
• Discord
• Slack

• Assist restaurants with order, account, and menu issues
• Manage multiple issues at once over multiple online applications
• Offer assistance to Customer Support Team with Restaurant issues

Technologies used:

• HubSpot
• Zendesk
• Ujet
• Google Suite
• Discord
• Slack

• Assist customers, restaurants, and drivers with order issues
• Navigate unique issues with speed and dexterity
• Manage multiple issues at once over multiple online applications

Achievements

Up-trained to handle fraudulent orders and was able to work closely with team leads to assist fellow customer support agents with day to day activities

Technologies used:

• Zendesk
• Wingman
• Dispatch Panel
• Ujet
• Google Suite
• Slack